Grievance Redressal
In order to make our Company’s redressal mechanism more meaningful and effective, a structured system has been built. This system would ensure that the redressal sought is just and fair and is within the given frame- work of rules and regulation.
a. Machinery to handle customer complaints/ grievances
Customers who wish to provide feedback or send in their complaint can approach the Complaints Redressal Officer between 9:30 am and 5:00 pm, from Monday to Friday (except on national holidays).
The name and contact of the Complaint Redressal Officer is as follows:
Mr. Pradeep Bansal
Tel. No.: +91-11-35007704/5/6
Email Id: [email protected]
Write to us: Rainbow Digital Services Private Limited
E-18, Third Floor, South Extension Part – II,
New Delhi - 110049
Mr. Pradeep Bansal
Tel. No.: +91-11-35007704/5/6
Email Id: [email protected]
Write to us: Rainbow Digital Services Private Limited
E-18, Third Floor, South Extension Part – II,
New Delhi - 110049
If the complaint/dispute is not redressed within a period of one month, the customer may appeal to Officer-in-Charge of the Regional Office of Department of Non Banking Supervision of RBI under whose jurisdiction the Registered Office of our Company falls. The details of DNBS is as given below:
Department of Non-Banking Supervision
Reserve Bank of India, Kolkata Regional Office
15, Netaji Subhas Road, Kolkata- 700001
Tel. No.: 033-2230 7850/ 8331
Email: [email protected]
Department of Non-Banking Supervision
Reserve Bank of India, Kolkata Regional Office
15, Netaji Subhas Road, Kolkata- 700001
Tel. No.: 033-2230 7850/ 8331
Email: [email protected]
Mandatory display requirements
Our Company has the following in all our branches:
- Appropriate arrangement for receiving complaints and suggestions.
- Display of the name, address and contact number of the Complaint Redressal Officer. The process of the complaints redressal unit will ensure closure of all complaints to the customers’ satisfaction.
Regulation of Excessive Interest charged
- The Company has laid down appropriate internal principles and procedures in determining interest rates and processing and other charges.
- The Company has adopted an interest rate model taking into account cost of funds, margin and risk premium for determining rate of interest to be charged for loans and advances.
- The rate of interest to be charged depends much upon the gradation of the risk of borrower viz. the financial strength, business, regulatory environment affecting the business, competition, past history of the borrower etc.
- The rate of interest will be annualised so that the borrower is aware of the exact rates that would be charged to the account.
